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| 1st dissemination event - Serbia - Palic |
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 15:35-15:40 Welcome Introduction to the ELISA project | |
| Hatzakis Ilias -Coordinator of the ELISA project
Kuzelka Milan - Coordinator of the ELISA project in Serbia
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15:40-16:00 Electronic Customer Relationship Management (eCRM): From Theory to Practice | |
| Dr Vrehopoulos Adam, Lecturer at the Athens University of Economics and Business
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16:00-16:20 The value of CRM systems. How they can help and what is needed for a successful implementation | |
| Galanis Andreas, MBA CRM Consultant
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16:20-16:40 Microsoft Dynamics CRM 3.0—The new CRM generation : Effective and Economic | |
| Vladimir Ljubibratić, Extreme d.o.o - Executive Manager
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Ju jeni duke përdorur IPv4
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