|  |
 |
 15:35-15:40 Welcome Introduction to the ELISA project | |
|
Hatzakis Ilias -Coordinator of the ELISA project
Kuzelka Milan - Coordinator of the ELISA project in Serbia
|
|
| |
|
15:40-16:00 Electronic Customer Relationship Management (eCRM): From Theory to Practice | |
|
Dr Vrehopoulos Adam, Lecturer at the Athens University of Economics and Business
|
|
| |
|
16:00-16:20 The value of CRM systems. How they can help and what is needed for a successful implementation | |
|
Galanis Andreas, MBA CRM Consultant
|
|
| |
|
16:20-16:40 Microsoft Dynamics CRM 3.0—The new CRM generation : Effective and Economic | |
|
Vladimir Ljubibratić, Extreme d.o.o - Executive Manager
|
|
|
|
Path: 
